A phenomenon commonly seen in restaurants is now being discussed online. It is not about the food or service but about a small detail that many people notice and ignore. Now, people are starting to question it.A Mumbai-based entrepreneur recently pointed out a simple practice followed by many restaurants. His post has caught attention for showing how a small action at the table can influence what customers end up paying.
What you see as soon as you sit
The discussion centers around a familiar moment. Customers sit down, and there is already a bottle of water placed on the table.“At many restaurants, the moment you sit down, there’s already a bottle of water placed on your table.”He noted that this was not always the case.“Earlier, it used to be basic mineral water worth Rs 15. Now, more often than not, it’s a Rs 60 bottle or a premium label like Vedica or Himalayan sitting there by default.”
Why many people don’t say no
The post explains how this setup affects customer behaviour.“When something is already placed in front of you, it feels like the default choice. Saying no suddenly requires effort. Asking for a cheaper option feels awkward, so people just go with what’s already there.”
Because of this, customers may spend more without actively choosing to.“The fair approach would be to ask: ‘Would you like regular RO water or bottled water?’ But that small question brings awareness. And awareness usually reduces unnecessary spending.”He added, “So instead, the bottle is placed quietly, and the decision is made for you.”
Internet reactions are mixed
The post drew mixed reactions online.“Absolutely not, customers can very easily say no. No one is forcing you to buy the bottle.
It’s just an upsell for a restaurant,” one user wrote.Others raised concerns about such practices, especially for tourists.“Some businesses trick people like this. They place water or snacks without asking and then charge for it.”Some users shared what they do in such situations.“I shamelessly ask them to replace the bottle with RO water,” one person said.Another added, “Many people don’t realize they are thirsty and open the bottle. It’s more of a marketing earning for them.”Disclaimer: The above content is based on a post shared on social media and the reactions it received. The Times of India has not independently verified the claims or opinions expressed.Thumb image: Canva (for representative purposes only)
